In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Contract”

Means a contract for the purchase and sale of Goods, as explained in Clause 8;

“Delivery Charges”

Means the aggregate of any reasonable costs incurred by Us to physically deliver the Goods to you, including without limitation (i) any postal, parcel, carriage, freight, and/or insurance charges; and (ii) any applicable handling, demurrage, location, loading, unloading, porterage, transhipment, storage, fuel surcharge, excess charge, express charge, document fee, service charge, warehousing and/or stevedoring charges, together with all VAT, all other taxes and all fees,  imposts and/or duties applicable to such charges.

“Goods”

Means the goods sold by Us through Our Site;

“Order”

Means your order for Goods;

“Order Confirmation”

Means Our acceptance and confirmation of your Order;

“Order Number”

Means the reference number for your Order; and

“We/Us/Our”

Means EWOP Group Limited, a company registered in England under number 11737224, whose registered address is 8 Pound Hill, Cambridge CB3 0AE.

“Website Terms of Use”

Means the terms and conditions on which we provide Our Site for the use of customers and other internet users, which you accept by continuing to use Our Site. Our Website Terms of Use can be found at https://ewop.co.uk/pages/website-terms-conditions-of-use

2.1  Our Site is owned and operated by Us.

2.2  Our VAT number is 311 6907 22.

2.3  We are engaged in the advertising, marketing and sale of office furniture and related products in the United Kingdom, together with associated and supporting activities.

3.1  You are only permitted to access Our Site through the internet.

3.2  Access to Our Site through the internet is free of charge.

3.3  It is your responsibility to make any and all arrangements necessary in order to access Our Site. It is your responsibility provide any and all User Equipment and other things necessary in order to access Our Site and to provide and use up-to-date versions of any relevant software, code or script.

3.4  Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period and for any reason. 

3.5  We do not make any assurances or give any promise about the future availability of Our Site or any part of it.

3.6  Whilst we aim to make Our Site usable to others and to potential customers, we do not make any assurances or give any promise about the compatibility of Our Site with any User Equipment. Our Site may fail to load on your User Equipment or may display in a manner which is faulty or incomplete. 

3.7  If Our Site is displayed on your User Equipment in a way which is materially faulty or incomplete you will not be able to use it and must not rely on any information which seems to be provided without checking with Us first.

3.8  Use of Our Site is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.  If you make a purchase through Our Site, these Website Terms of Sale will apply to that purchase in addition to our Website Terms of Use.  In the event of any conflict between the provisions of Our Website Terms of Use and Our Website Terms of Sale, these Website Terms of Sale will prevail. 

4.1  Consumers may only purchase Goods through Our Site if they are at least 18 years of age.

5.1  Please note that We only sell to customers within the United Kingdom and only deliver within the United Kingdom.

6.1  We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:

     6.1.1  Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;

     6.1.2  Images and/or descriptions of packaging and protective covering are for illustrative purposes only, the actual packaging of Goods may vary; and

     6.1.3  Due to the nature of the Goods sold through Our Site, there may be a certain limited and reasonable variance in the size, colour, finish, capacity, strength, dimensions, measurements, load-bearing capacity, height, and/or weight, of those Goods between the actual Goods and the description.

6.2  Please note that sub-Clause 6.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 10 if you receive incorrect Goods (i.e. Goods that are not as described).

6.3  Where appropriate, you may be required to choose between options on Our Site so as to select the required model number, size, colour, finish, capacity, strength, dimensions, measurements, load-bearing capacity, height, and/or weight, of the Goods that you are purchasing.

6.4  We cannot guarantee that Goods will always be available.

6.5  Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods.  However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.

6.6  We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  Changes in Our prices will not affect any order that you have already placed but any changes in the applicable taxes and duties may do so (please note sub-Clause 7.4 regarding VAT).

6.7  All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, We will simply charge you the lower amount and continue processing your Order.  If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it).  We will not proceed with processing your Order in this case until you respond.  If We do not receive a response from you within seven (7) calendar days, We will treat your Order as cancelled and notify you of this in writing.

6.8  In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

6.9  All prices on Our Site exclude VAT. If the amount of VAT applicable to your purchase changes between your Order being placed and Us taking payment, (for example because of change in VAT rates, exemptions or thresholds) the amount of VAT payable will be automatically adjusted when taking payment and you will at all times be liable to pay the applicable amount of VAT on your purchase.

6.10  Delivery Charges are not included in the price of Goods displayed on Our Site. For more information on Delivery Charges, please refer to the information on Delivery Charges provided to you on Our Site at the time of placing your order.  Delivery options and related charges will be presented to you as part of the order process.

7.1  Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.

7.2  If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.

7.3  No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that we have accepted it.  Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.

7.4  Order Confirmations provided by Us shall contain the following information:

     7.4.1  Your Order Number;

     7.4.2  Confirmation of the Goods ordered including full details of the main characteristics of those Goods;

     7.4.3  Fully itemised pricing for the Goods ordered including, where appropriate, VAT, other taxes, all those Delivery Charges which we reasonably expect to incur in delivering the Goods to you and other additional charges;

     7.4.4  Estimated delivery date(s);

     7.4.5  All other information required by law.

7.5   We will also include a paper copy of the Order Confirmation with your Goods.

7.6  In the unlikely event that We do not accept your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within fifteen (15) calendar days. 

7.7  Any refunds due under this Clause 7 will be made using the same payment method that you used when ordering the Goods, unless this is not permitted by that payment method.

8.1  Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay or to arrange for payment during the order process. Your chosen payment method will not be charged until We have accepted your Order and We dispatch your Goods.

8.2  We accept payment only in pounds sterling. We do not accept payment in any other currency. 

8.3  Our Site indicates the methods of payment which we are able to accept at any given time.

8.4  We will not pay for any charges arising from your chosen method of payment, or from any lapse or error by you in operating that method of payment. All bank charges, forex charges and other payment-related charges shall be paid by you. 

9.1  All Goods purchased through Our Site will normally be delivered within 60 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 15). Please note that unexpected delays in the manufacturing process and the delivery of the Goods by our manufacturing supplier are outside our control. 

9.2  If We are unable to deliver the Goods on the delivery date, the following will apply:

     9.2.1  If no one is available at your delivery address to receive the Goods and the Goods cannot be posted through your letterbox or left in a safe place nominated by you, We will leave a delivery note explaining how to rearrange delivery or where to collect the Goods;

     9.2.2  If you do not collect the Goods or rearrange delivery within seven (7) working days, We will contact you to ask you how you wish to proceed.

     9.2.3  If we cannot contact you or arrange redelivery or collection, We will in the first instance store the Goods at your expense pending instructions from you. If this happens, We shall be entitled to apply additional Delivery Charges to your Order to reflect our reasonable actual costs in storing, processing, administering and handling the Goods and to invoice you for these additional Delivery Charges, including amounts referable to a per diem charge for storage.

     9.2.4  Exceptionally, if We cannot contact you for an extended period and in any case longer than one (1) calendar month, We may sell the Goods to defray Our Delivery Charges and any additional cost and expenses We have been obliged to incur in relation to the Goods. We will conduct such sale in good faith and in a reasonable commercial manner, but We shall not be under a duty to achieve the best price for the Goods. The proceeds of such sale (after the expenses of such sale and of any commission payable to any person) shall be the Net Sale Proceeds. 

     9.2.5  If the Net Sale Proceeds exceed the aggregate of Our Delivery Charges and any additional cost and expenses We have been obliged to incur in relation to the Goods, We shall pay to you the amount of any such excess, PROVIDED THAT you have paid for the Goods and are not otherwise indebted to Us. If you have not paid for the Goods, We shall be entitled to retain the Net Sale Proceeds up to the amount of your debt to Us. 

     9.2.6  Conversely, if the Net Sale Proceeds are less than the aggregate of Our Delivery Charges and any additional cost and expenses We have been obliged to incur in relation to the Goods, We shall be entitled to invoice you for any shortfall and for the reasonable additional cost that We incur in handling, dealing with, storing, displaying for sale and selling the Goods.

     9.2.7  Notwithstanding any provision of this Clause 10, you will remain liable to Us for the agreed price of the Goods and any applicable VAT or other taxes or duties.

9.3  In the unlikely event that We fail to deliver the Goods within 60 of Our Order Confirmation (or as otherwise agreed or specified as under sub-Clause 10.1), if any of the following apply you may treat the Contract as being at an end immediately:

     9.3.1  We have refused to deliver your Goods; or

     9.3.2  In light of all relevant circumstances, delivery within that time period was essential; or

     9.3.3  You told Us when ordering the Goods that delivery within that time period was essential.

9.4  If you do not wish to cancel under sub-Clause 9.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then treat the Contract as being at an end.

9.5  You may cancel all or part of your Order under sub-Clauses 9.3 or 9.4 provided that separating the Goods in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within a reasonable period.  Please note that if any cancelled Goods are for any reason delivered to you, you must return them to Us or arrange with Us for their collection.  In either case, We will bear the cost of returning the cancelled Goods.

9.6  Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the delivery address provided by you including, where relevant, any alternative address you have provided.

9.7  Ownership of the Goods passes to you once we have received payment in full of all sums due to us under these Terms of Sale or otherwise (including any applicable Delivery Charges and any sums due in respect of other Goods ordered or purchased by you from Us).

9.8  Any refunds due under this Clause 9 will be made using the same payment method that you used when ordering the Goods.

10.1  By law, We must provide Goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the Goods, that digital content must also conform.  If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.  Your available remedies will be as follows:

     10.1.1  Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.

     10.1.2  If you do not wish to reject the Goods, or if the 30 calendar day rejection period has expired, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods.  If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.

     10.1.3  If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.

     10.1.4  If you exercise the final right to reject the Goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.

     10.1.5  Within a period of six years after you have received the Goods (and ownership of them), if the Goods do not last a reasonable length of time, you may be entitled to a partial refund. Please be aware that after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.

10.2  Please note that you will not be eligible to claim under this Clause 10 if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 10 merely because you have changed your mind.  If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling-off period within which you can return Goods for this reason.  Please refer to Clause 12 for more details.

10.3  To return Goods to Us for any reason under this Clause 10, please contact Us to arrange for a collection and return. We will be fully responsible for the costs of returning Goods under this Clause 10 and will reimburse you where appropriate, unless it is later determined by us that the Goods were not returned for a reason that falls under this Clause 10.

10.4  Refunds (whether full or partial, including reductions in price) under this Clause 10 will be issued within fourteen (14) calendar days of the day on which We agree that you are entitled to the refund.

10.5  Any and all refunds issued under this Clause 10 will include all Delivery Charges paid by you when the Goods were originally purchased.

10.6  Refunds under this Clause 10 will be made using the same payment method that you used when ordering the Goods.

10.7  For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

11.1  We warrant that on delivery, and for a period of three (3) months from the date of delivery (warranty period), any products shall:

     11.1.1  in all material respects conform with their description and any relevant specification;

     11.1.2  have an absence of substantial defects in design, material and workmanship from the described item. Light scratches, blemishes and subtle differences in colour shall not be ‘substantial defects’. The warranty does not cover defects or damages resulting from accident, misapplication, abuse, negligence of maintenance, unusual usage, alteration, inappropriate testing, operation, upkeep or installation of the item. Normal wear and tear of the product are also specifically excluded from the warranty.

11.2  Subject to clause 11.3, if;

     11.2.1  notice to Us in writing is given during the warranty period within a reasonable time of discovery that a product does not comply with the warranty set out in clause 11.1;

     11.2.2  We are given a reasonable opportunity of examining such product; and

     11.2.3  you return such product to us at Our cost

     11.2.4  We shall, at Our option, repair or replace the faulty product, or reimburse the price of the faulty product in full.

11.3  We will not be liable for a product's failure to comply with the warranty in clause 11.1 if:

     11.3.1  you continue to use the product after providing notice to Us in accordance with clause 11.2.1

     11.3.2  the fault arises because you neglected to follow Our directions on the storage, installation, use or maintenance of the product

     11.3.3  the flaw arises as a result of Us following any instruction, image, design or specification supplied by you

     11.3.4  you modify or repair the product

     11.3.5  The fault arises as a result of fair wear and tear, wilful damage, neglect, or unnatural operating circumstances.

11.4  Excluding the provisions in this clause 11, We shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 10.1

12.1  If you are a consumer in the European Union, you may have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason (“Cancellation Right”). This legal Cancellation Right does NOT apply in the case of Goods which are clearly personalised or made to your specifications. If you have a Cancellation Right, the relevant period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed. You may also cancel for any reason before We send the Order Confirmation. 

     12.1.1  If the Goods are being delivered to you in a single instalment (whether single or multiple items) and you have a Cancellation Right, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods.

     12.1.2  If the Goods are being delivered in separate instalments on separate days and you have a Cancellation Right, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.

12.2  If you wish to exercise your Cancellation Right under this Clause 12, you must inform Us of your decision within the cooling-off period. You may do so in any way you wish, however for your convenience We offer a cancellation form on Our Site and will include a reference and/or link to it with the Order Confirmation.  Cancellation by email or by post is effective from the date on which you send Us your message.  Please note that the cooling-off period lasts for whole calendar days.  If, for example, you send Us an email or letter indicating cancellation by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.  If you would prefer to contact Us directly to cancel, please use the contact details given on Our Site. 

12.3  We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

12.4  Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:

     12.4.1  If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;

     12.4.2  If the Goods consist of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software and you have unsealed the Goods after receiving them;

     12.4.3  If the Goods are likely to deteriorate quickly, for example flowers or food;

     12.4.4  If the Goods have been personalised or custom-made for you;

     12.4.5  If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.

12.5  If you wish to cancel your contract under this Clause 12 and Goods have already been delivered to you, please ensure that you return the Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wished to cancel.

12.6  Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause 12. We will also charge you the direct cost to Us of collection if you request that We collect the Goods from you. More details of return costs including collection by Us can be found on Our Site.

12.7  Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:

     12.7.1  The day on which We receive the Goods back; or

     12.7.2  The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.7.1); or

     12.7.3  If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.

12.8  Refunds under this Clause 12 may be subject to deductions in the following circumstances:

     12.8.1  Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum and invoice this sum to you if We find that the Goods have been handled excessively.

     12.8.2  Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that We cannot reimburse for any Delivery Charges which reflect or arise from any type of special, expedited or premium delivery. We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 12.

12.9  Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods.

13.1  We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.

13.2  We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

13.3  Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

13.4  Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

14.1  Nothing in these terms shall limit or exclude Our liability for:

     14.1.1  Death or personal injury caused by our negligence, or the negligence of Our employees, agents or subcontractors (as applicable)

     14.1.2  Fraud or fraudulent misrepresentation

     14.1.3  Breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982

     14.1.4  Defective products under the Consumer Protection Act 1987; or

     14.1.5  Any matter in respect of which it would be unlawful for Us to exclude or restrict liability.

14.2  Except to the extent expressly stated in clause 11.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded

14.3  Subject to clause 14.1:

     14.3.1  We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between Us; and

     14.3.2  Our total liability to you for all other losses arising under or in connection with any contract between Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.

15.1  We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

15.2  If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

     15.2.1  We will inform you as soon as is reasonably possible;

     15.2.2  We will take all reasonable steps to minimise the delay;

     15.2.3  To the extent that we cannot minimise or reduce the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

     15.2.4  We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;

     15.2.5  If the event outside of Our control continues for more than two (2) months We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within fourteen (14) calendar days of the date on which the Contract is cancelled;

     15.2.6  If an event outside of Our control occurs and continues for more than fourteen (14) calendar days and you wish to cancel the Contract as a result, you may do so in any way you wish. If you would prefer to contact Us directly to cancel, please use the details on Our Site. In each case, providing Us with your name, address, email address, telephone number, and Order Number.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within fourteen (14) calendar days of the date on which the Contract is cancelled.

16.1  If you wish to contact Us with general questions or complaints, you may contact Us by telephone by email or by post at the details given on Our Site.

17.1  We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

17.2  All complaints are handled in accordance with Our complaints handling policy which is available on Our Site.

17.3  If you wish to complain about any aspect of your dealings with Us, please contact Us using Our complaints form, following the instructions included with the form. Our complaints form is available on Our Site. 

18.1  All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

18.2  For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy which is available on Our Site.

19.1  We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

19.2  You may not transfer or assign your other obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

19.3  The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale. This does not affect any separate guarantee given by us or by a manufacturer. 

19.4  If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

19.5  No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

19.6  We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received and We will arrange for a full refund (including any Delivery Charges) which will be paid within fourteen (14) calendar days of your cancellation.

20.1  These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

20.2  If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 20.1 above takes away or reduces your rights as a consumer to rely on those provisions.

20.3  If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

20.4  If you are a Business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that proceedings for the enforcement of any direction, judgment or order given by the courts of England & Wales may be commenced in any place around the world in any court of competent jurisdiction.