Privacy & Cookies Policy
BACKGROUND
This is the Privacy and Cookies Policy of EWOP Group Limited (registered in England, registered number 11737224, registered address 8 Pound Hill, Cambridge, CB3 0AE, United Kingdom (hereafter “EWOP”or as the context requires “We”, “Us” or “Our”).
EWOP understands that your privacy is important to you and that you care about how your personal data is used. EWOPrespects and value the privacy of everyone who visits our website, https://ewop.co.uk/ (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when you first access Our Site.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“Our Site” |
Means the website at URL https://ewop.co.uk/ |
2. Information About EWOP
Our Site is owned and operated by EWOP Group Limited, a company registered in England under company number 11737224. The following are details of EWOP that may be relevant to your needs:-
VAT number: Our Vat Number is 311 6907 22
Data Protection Officer: Our Data Protection Officer’s contact details are as follows:
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that EWOP has no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. What Is Personal Data?
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which EWOP will always work to uphold:
6. What Data Do We Collect and How?
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to make a purchase through Our Site, We collect certain information from you, including your name, email address, phone number, billing address, shipping address & payment information. We refer to this information as “Order Information”. Please Note: EWOP does not store credit card details.
EWOP may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about EWOP’s use of Cookies and similar technologies. EWOP does not collect any ‘special category’ or ‘sensitive’ personal data nor any personal data relating to children nor any data relating to criminal convictions and/or offences.
Data Collected by EWOP |
How EWOP Collects the Data |
Contact information meaning any or all of the below: email address, phone number, IP address, browser type and version, operating system & preferences |
When you visit Our Site, and use your account to buy products |
Contact information |
When you fill in any forms on Our Site, for example, registering for Sale Alerts |
Contact information |
When you comment on or review our products and services |
Contact information |
When you choose to complete any surveys we send you |
Contact information |
When you book any kind of appointment with us, for example a space planning consultation |
Contact information |
When you enter prize draws or competitions |
Contact information |
When you ask Us for further information about a product or service |
Contact information |
When you sign up to Our membership you will be given access to volume discounts. This will collect and store all your purchases to accrue further discounts |
Contact Information |
When you download instructions or specifications of one of the products listed on Our site |
Your social media username |
When you engage with Us on social media |
Transaction based data |
When you make an online purchase and check out as a guest |
Information including IP address, browser type and version, operating system |
When you purchase a product or service in by phone but don’t have (or don’t use) an account |
Profile information including preferences, interests, login details, purchase & browsing history |
When you create an account with Us |
7. How Do You Use My Personal Data?
Under the Data Protection Legislation, EWOP must always have a lawful basis for using personal data. The following table describes how EWOP will or may use your personal data, and the lawful bases for doing so:
What EWOP Does |
What Data EWOP Uses |
Lawful Basis |
Respond to your queries, refund requests and complaints |
Personal Data |
Legitimate Interest & Contractual Obligations - understanding how We can improve our service based on your experience |
Collect and process your data |
Personal Data |
Consent - For example, when you tick a box to receive Our email newsletters |
Use your purchase history to send you or make available personalised offers |
Personal Data. |
Legitimate Interest - expected as part of running Our Site effectively |
Send you communications required by law to inform of changes to Our services We provide you. e.g. privacy notice, product recalls, and legally required information relating to your orders |
Personal Data |
Legal Obligations |
Collect your address details to deliver your purchase, and pass them to Our courier |
Contact Information |
Contractual Obligations |
Supplying EWOP products & services you |
Contact Information |
Contractual Obligations |
Managing payments for EWOP products |
Contact Information |
Contractual Obligations |
Personalising and tailoring EWOP products & services for you |
Personal Data |
Consent |
Communicating with you about your purchase, e.g. send a receipt, order confirmation or invoice |
Contact Information |
Contractual Obligations |
Display the most interesting content to you on Our Site, We will use data We hold about your favourite brands or products |
Browsing & purchasing cookie data |
Consent |
Develop, test and improve Our systems, services and Site |
Personal and browsing data |
Legitimate Interest – Refining Our product to eliminate problems to best suit consumers’ needs based on direct and data feedback |
Supplying you with information by email and or post that you have opted-in-to (you may opt-out at any time) |
Contact Information |
Consent |
Administer prize draws or competitions |
Personal Data |
Consent at the time of entering |
Screen Our orders for potential risk or fraud |
Personal Data |
Legitimate Interest – protecting you and Us from fraudulent purchasers |
Pass on details of people involved in fraud or other criminal activity affecting Our Site to law enforcement |
Contact Information |
Legal compliance |
8. How Long Will You Keep My Personal Data?
EWOP will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for a period which is reasonable in the light of the circumstances under which and purposes for which it was collected and in any event no longer than six (6) years from the date of collection or the date of the last transaction by you on Our Site or with EWOP. How long is reasonable in all the circumstances will depend on the nature of the information and the purposes for which it was collected.
9. How and Where Do You Store or Transfer My Personal Data?
EWOP will principally store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all member states of the European Union, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.
EWOP may at times store or transfer some or all of your personal data to or into or between countries that are not part of the European Economic Area. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that EWOP will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:
EWOP may share your data with external third parties, as detailed below in Part 10, that are based outside of the EEA. The following safeguards will be applied to such transfers:
EWOP will only transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from the European Commission.
EWOP may use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts require the same levels of personal data protection that would apply under the Data Protection Legislation. More information is available from the European Commission.
Where EWOP transfers your data to a third party based in the United States of America, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.
Please contact EWOP through our Data Protection Officer using the details below in Part 15 for further information about the particular data protection mechanisms used by EWOP when transferring your personal data to a third country.
The security of your personal data is of great importance to EWOP, and to protect your data EWOP will take a number of important measures, including the following:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where EWOP is legally required to do so;
- ensuring that our premises and the electronic equipment within them are kept safe from unauthorised access or intrusion and taking responsible and professional measures to ensure this.
10. Do You Share My Personal Data?
EWOP will not generally share any of your personal data with any third parties for any purposes, subject to the following exceptions:-
Third Party |
Description |
Privacy Policy |
Google Analytics |
We use Google Analytics to help measure how users interact with Our Site |
|
Shopify |
We use this supplier to power Our Site |
|
PayPal |
We use this supplier to enable your purchase |
|
Stripe |
We use this supplier to enable your purchase |
|
TRAMO UK LTD |
Dedicated logistics supplier. EWOP transfers necessary data only to enable the delivery of your purchase |
|
LinkedIn Analytics |
We use LinkedIn Analytics to help measure how users interact with Our Site |
|
Google Doubleclick |
We use Bing Ads to deliver targeted advertisements to individuals who visit Our Site |
|
Disqus |
We use Disqus to provide commenting capabilities on posts on Our Site |
https://help.disqus.com/terms-and-policies/disqus-privacy-policy |
Facebook Connect |
We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. |
|
|
We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. |
|
Wistia |
We use Wistia to display video content. |
11. How Can I Control My Personal Data?
12. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
13. How Can I Access My Personal Data?
14. How Do You Use Cookies?
The following first-party Cookies may be placed on your computer or device. These cookies are necessary for the functioning of Our Site:
Name |
Function |
_ab |
Used in connection with access to admin. |
_orig_referrer |
Used in connection with shopping cart. |
_secure_session_id |
Used in connection with navigation through a storefront. |
Cart |
Used in connection with shopping cart. |
cart_sig |
Used in connection with checkout. |
cart_ts |
Used in connection with checkout. |
checkout_token |
Used in connection with checkout. |
Secret |
Used in connection with checkout. |
Secure_customer_sig |
Used in connection with customer login. |
storefront_digest |
Used in connection with customer login. |
The analytics services utilised by Our Site use the following Cookies:
Name |
Function |
_Brochure_session |
Used in connection with browsing through site. |
_landing_page |
Track landing pages. |
_orig_referrer |
Track landing pages. |
_s |
Shopify analytics. |
_shopify_fs |
Shopify analytics. |
_shopify_s |
Shopify analytics. |
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
_shopify_uniq |
Shopify analytics. |
_shopify_visit |
Shopify analytics. |
_shopify_y |
Shopify analytics. |
_y |
Shopify analytics. |
tracked_start_checkout |
Shopify analytics relating to checkout. |
_ga |
Google Analytics - Used to distinguish users. |
_gid |
Google Analytics - Used to distinguish users. |
_gat |
Google Analytics - Used to throttle request rate |
AMP_TOKEN |
Google Analytics - Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. |
_gac_<property-id> |
Google Analytics - Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website |
fr |
Facebook - Allows you to control the "Follow us on Facebook" and "Like" buttons |
external_referer |
Twitter - This cookie is used for analytics to improve Twitter remarketing |
guest_id |
Twitter - This cookie appears on pages that use the button "Tweet" and serves to identify the user with a unique number associated with Twitter. |
_pinterest_cm |
|
15. How Do I Contact You?
To contact EWOP about anything to do with your personal data and data protection, including to make a subject access request, please use the following details to contact us through our Data Protection Officer:
Our Data Protection Officer’s contact details are as follows: